In the Payments section, under the grey Payment Details panel, you will find a list of your recent payments. You can sort the payments by any of the columns on the list (e.g., the payment date column) by clicking or tapping the link in that column header. You will see an up or down arrow icon in the column header which will show whether your column is in ascending or descending order.

Visit the Glossary to learn more about the terms used in this section or on your case.

Learn more about searching for payments on your case.

You can print the payments showing in your list by clicking or tapping the Print Payments button in the Payment Details panel. The list of payments will be saved as an Adobe PDF document. You can download this document to your computer or device, and print it. You will need Adobe Reader to open and view a PDF document.

Visit the Glossary to learn more about the terms used in this section or on your case.

Learn more about searching for payments on your case.

	If you are the Parent Who is Due Support		If you are the Parent Who Owes Support
	Viewing Your Payments on eServices		Viewing Your Payments on eServices
	If you have received payments on a case, they will be in the Payments Details panel. If no payments are on any case, the green Payments section will have a message saying no payment information is available. Visit the Glossary to learn more about the terms used in this section or on your case.		If you have made payments on a case, they will be in the Payments Details panel. If no payments are on any case, the green Payments section will have a message saying no payment information is available. Visit the Glossary to learn more about the terms used in this section or on your case.
	Viewing Your Payment Details		Viewing Your Payment Details
	Click or tap on the grey Payment Details panel in the green Payments section of the Home Dashboard. The default view of payments on this list are any payments, on all cases, from the last six months. The list of payments received includes : Case Number Total Payment Payment Date Amount Sent To You Date Sent To You Other Amount Visit the Glossary to learn more about the terms used in this section or on your case.		Click or tap on the grey Payment Details panel in the green Payments section of the Home Dashboard. The default view of payments on this list are any payments, on all cases, from the last six months. The list of payments made includes: Case Number Total Payment Payment Date Visit the Glossary to learn more about the terms used in this section or on your case.
	Searching for Payments Received		Searching for Payments Made
	You can search for payments by a specific case or by a specific date range and you can print the payments for which you searched. To search, go to the Payment Details panel under the Payments section on the Home Dashboard. Click or tap the drop down titled Case with and then select the name of the other parent whose payments you want to view. The “All cases” option will be selected by default when you first view the Payment Details. “All cases” displays a compiled view of recent payments on all your cases. To view payments in a specific date range, enter a date in the From Date and the To Date field. You can search for payments as far back as two (2) calendar years from the date viewed. To view payments older than two years, you will need to contact the Clerk of Courts for the county of your order. Once you have selected the case and/or the date range for which you want to view payments, click or tap the Search button. The list of payments will update based on your selection. Visit the Glossary to learn more about the terms used in this section or on your case.		You can search for payments by a specific case or by a specific date range and you can print the payments for which you searched. To search, go to the Payment Details panel under the Payments section on the Home Dashboard. Click or tap the drop down titled Case with and then select the name of the other parent whose payments you want to view. The “All cases” option will be selected by default when you first view the Payment Details. “All cases” displays a compiled view of recent payments on all your cases. To view payments in a specific date range, enter a date in the From Date and the To Date field. You can search for payments as far back as two (2) calendar years from the date viewed. To view payments older than two years, you will need to contact the Clerk of Courts for the county of your order. Once you have selected the case and/or the date range for which you want to view payments, click or tap the Search button. The list of payments will update based on your selection. Visit the Glossary to learn more about the terms used in this section or on your case.
	Viewing Your Payment Receipt Method
	If you are receiving payments on a case, then you have set up a payment method. You can view your payment method in the Payments section on the Home Dashboard. You cannot change your payment method online through eServices. Learn more about changing your payment method options .

When we need you to complete forms, we will mail them to you. If you receive one of the forms listed below, you can complete it online on eServices. See helpful information below on how to complete the form online.

In the Forms to Complete section on your Home Dashboard you can see child support forms that you need to complete and forms you have completed. The following child support forms can be completed online through eServices:

• Declaration of Unpaid Support
• Financial Affidavit Administrative Support Proceeding
• Parent Information Form Administrative Support Proceeding
• Title IV-D Standard Parenting Time Plan

Forms you can complete online appear in the Forms to Complete section with the New! icon () next to the form name. Click the form name to open the form and complete it. Once you start the form you can save it at any time and complete it later. Forms that you start and save to complete later display in the Forms to Complete section with the In-Progress icon ( ) next to the form name.

All required fields must be completed before you can submit the form. Required fields have a red * next to them. You will be asked to review the form to make sure the information is correct before you submit it.

Find instructional videos for help filling out form on our YouTube channel.

If the form is not available to complete online, please complete the paper form we mailed to you. Some of these forms may be available in the Documents Sent to You section of your Home Dashboard for you to view and print. You can return completed forms in eServices by selecting Return Documents on the Home Dashboard or mail them to the return address on the form.

After submitting a completed form, you can save or print a PDF copy of the completed form by clicking on the Completed Forms button in the Forms to Complete section on the Home Dashboard. On the Completed Forms page you can find a list of any available completed forms and view and print a PDF copy of the forms.

For your convenience, you can view some copies of notices mailed to you in eServices in the Documents Sent to You section of your Home Dashboard. You can view and print a PDF copy of these notices by clicking on the notice title.

If you have one or more open cases with the Child Support Program, your cases will be in the blue Cases and Orders section on your Home Dashboard. Click or tap this section to see your cases.

Click or tap on the name of the other parent whose case you want to view. The Cases and Orders Details page will open.

On the Case and Orders Details page, you will be able to view:

• Details of your case, including:
  • Case Number
• A summary of your case, including:
  • Your case status
  • Information about your support order, if available
  • Information about your last payment, if available
• Your open case actions, including the most recent status of those actions, if available:
  • You can view up to the last 5 open case actions on your case, if available
  • You can view up to the last 3 statuses of the actions on your case, if available. Click or tap the More link on the status listed in the Action Status column to see more statuses, if available.
• Your completed case actions, including the final status of those actions, if available:
  • You can view up to the last 5 completed case actions on your case, if available
  • You can view up to the last 3 statuses of the actions on your case, if available. Click or tap the More link on the status listed in the Action Status column to see more statuses, if available.
• Details of your support order, including:
  • Order Date
  • Case Number
  • Depository Number
  • County
• A summary of the support order, including the total amount due (which includes all amounts due (or owed)) which, as of today, has not been paid. The total amount due does not include any costs owed.
• Your ordered support information, including:
  • Support Amount
  • Support Type
  • Payment Frequency
  • Begin Date
• Your medical support information, including:
  • Whether there is Medical Insurance
  • Responsible Person for Medical Insurance
  • Support Amount
  • Support Type
  • Payment Frequency
  • Begin Date
Visit the Glossary to learn more about the terms used in this section or on your support order.

If you are the Parent Who is Due Support and the Child Support Program is missing personal, contact or employment information on the other parent on your case, you will see the following links in the Case Details section:

• Provide personal and contact information for this Parent
• Provide employment information for this Parent

Using these links, you will be able to give any specific missing information on the other parent on your case. Employment information you give will be reviewed by the Child Support Program and we will add it to your case once it has been validated. If the other parent is not employed or you do not know his/her employer or other information, please do not give any information. We will continue to look for the missing information using other sources.

Visit the Glossary to learn more about the terms used in this section or on your case.

You can update your address at any time using your eServices account. Click or tap on the Edit link in the Personal Info section of your Home Dashboard. The Personal Info page will open and the Address panel will be expanded to show the mailing address we have on file for you. Click or tap the Edit link in the Mailing Address panel to update your address. If we have a residential address on file that is different from the mailing address, then the Residential Address panel will display below the Mailing Address panel. Click or tap the Edit link in the Residential Address panel to update your address.

https://tools.usps.com/go/ZipLookupAction!input.action When updating your address, it is important to use the official United States Postal Service (USPS) abbreviations and formats so the address will be accepted by the USPS for mailing. Look up your address at USPS to ensure it is correct.

Here are some helpful tips when updating your address on eServices:

• Do not enter periods or commas
• Do not abbreviate city names
• Do not use the word “Number” or abbreviation “No.”
• Do not use the words Rural Route or Post Office

Use the abbreviations shown below when updating your address:

If your address contains: Then enter: Apartment APT Avenue AVE Boulevard BLVD Building BLDG Circle CIR Court CT Drive DR East E Floor FL Highway Highway (do not abbreviate) Lane LN North N Place PL Post Office PO Road RD Room RM Rural Route RR South S South West (or similar direction) SW Square SQ Street ST Suite STE Terrace TER Trail TRL West W

Example: Street: 123 ANY ST Address line 2: APT 150 City: ANY TOWN State: FLORIDA ZIP: 33701

When you update your address, be sure to select the Yes or No radio button next to “Is your residential address the same as your mailing address?” If you select Yes, then we do not need a separate residential address for you and any residential address we have for you will be inactivated in our system when you click or tap the Submit button. If you select No, then the residential address we have on file will display for you to update. If we have no residential address on file, then the Residential Address panel will display for you to enter one.

Once you have completed all the appropriate address fields for your update, click or tap the Submit button. eServices will verify the address with USPS to ensure it is correct, and if there is a problem, you will receive a warning message with a suggestion for the correct address according to the USPS. If the suggested address from the USPS is correct, click or tap the Copy Address button and you will be taken back to the Address panel. The address will be updated for you. You can then click or tap Submit again to make the update.

You can manage your employment information at any time through your eServices account. Click or tap on the Edit button in the Personal Info section of your Home Dashboard. The Personal Info page will open. Click or tap the Employers panel to add or remove your employer. Address information for employers is not displayed in your eServices account. If you need to add a new employer for yourself, click or tap the Add Employer button.

If you are no longer working at the employer listed, you can remove that employer from your account by clicking or tapping the trashcan icon ()  to the left of it. Clicking or tapping the trashcan icon () will add an end date to the employment record we have for you.

If you have questions about managing your employment information, please contact us.

You can update your contact information at any time through your eServices account. Click or tap on the Edit button in the Personal Info section of your Home Dashboard. The Personal Info page will open. Click or tap Contact Information panel to update your contact information. If you have contact information on your case, it will be displayed in this panel. eServices only shows the following contact information:

• Email Address
• Home Phone number
• Cell Phone number

To edit the existing contact information, click or tap the Edit button. Enter the new information and then click or tap Submit to update your case.

To apply online, you must have a valid social security number and be a current Florida resident.

If any of the following apply to you, please contact the Child Support Program to check for an existing case or open a new child support case:

• You have recently applied for, or are currently receiving, food assistance or temporary cash assistance from the State of Florida. The Department of Children and Families may have already sent your information to the Child Support Program and your child support services are in progress.
• You are seeking child support for your biological or adopted child and the other parent is the same gender as you.

The Child Support Program will not be able to open a case for you if any of the following apply to you:

• You are seeking child support from a parent who presently lives outside the United States in a country other than one with which Florida has a reciprocal agreement. Learn more about the countries with which the Child Support Program has reciprocal agreements .
• You are seeking child support from a parent whose full name you are not able to provide.
• You are seeking child support for a child who is over the age of 18 and there is not an existing child support order.
• You are seeking child support from a parent who is deceased.

Click or tap the Applications section on the Home Dashboard, click or tap Continue Application to access your in-progress applications. Click or tap Continue in the Actions column to continue your saved application.

The application process will take you through the pages you need based on the information you provide.

You can use the progress bar at the top of the application pages to track your progress as you complete the application.

After you complete each page, you will see a Let’s Review page where you can review all the information you have entered so far and go back to make changes, if needed. If you need to make changes, you can click or tap the Back button to return to the previous page.

You can also use the Navigate Your Application panel to jump to any previous page in your application to make changes.

The My Information page is to collect your personal information for your application. Your name, social security number, date of birth and email address will be entered for you. You must complete, at a minimum, the following required information on yourself:

• Your gender
• Which Florida county you live in
• Who you are seeking child support from
• How many children you are seeking child support for
• Who the children you want child support for primarily live with
• How many parents, other than yourself, you will be giving information for in this application

When you have completed all the information on this page, click or tap the Save and Continue button at the bottom of the page.

The Mother’s Information page is to collect the personal information about the mother of the child for which you are applying for services.

If you are the mother of the child who needs services, your name, gender, social security number and date of birth will be entered for you. You must provide, at a minimum, your mailing address to continue with your application.

If you are a father or caregiver seeking child support from the mother of the child,you must provide, at a minimum, the mother’s first and last name to continue with your application. You must also indicate whether you have a fear of physical or emotional harm from the mother.

When you have completed all the information on this page, click or tap the Save and Continue button at the bottom of the page.

The Father’s Information page is to collect the personal information about the father of the child for which you are applying for services.

If you are the mother or caregiver seeking child support from the father of the child, you must provide, at a minimum, the father’s first and last name to continue with your application. You must also indicate whether you have a fear of physical or emotional harm from the father. If you indicated on the My Information page you will be providing information for more than one possible father, you will need to complete a Father’s Information page for each possible father you want to name.

If you are the father of the child who needs services, your name, gender, social security number and date of birth will be entered for you. You must provide, at a minimum, your mailing address to continue with your application.

The Child’s Information page is to collect the personal information about the child(ren) for which you are applying for services. If you indicated on the My Information page you need child support for more than one child, you will need to complete a Child’s Information page for each child.

You must provide, at a minimum, the child’s first and last name, date of birth and gender to continue with your application. You must also select the child’s father(s), if you have already added a father to the application.

If you indicate there is a pending legal action for a child, you must notify the Child Support Program of the type of pending legal action for this child.

If you indicate there is an existing support order for this child, you must notify the Child Support Program of the name of the parent ordered to pay support and the person receiving support.

When you have completed all the information on this page, click or tap the Save and Continue button at the bottom of the page.

The Caregiver's Information page is to collect the personal information about the caregiver of the child for which you are applying for services.

If you are the caregiver of the child who needs services, your name, gender, social security number and date of birth will be entered for you. You must provide, at a minimum, your mailing address to continue with your application.

When you have completed all the information on this page, click or tap the Save and Continue button at the bottom of the page.

Once you have completed all the required information on the Mother, Father and Child(ren) pages, the progress bar at the top of the application page will show 100% and you will be taken to a Final Review page to review all the information you have entered. If you do not have any changes, click or tap the Save and Submit button at the bottom of the page. You must agree to the application Terms of Use to submit the application.

Once your application has been submitted, you can click or tap the Print Application button to print a copy for your records. This will open a PDF document of your completed application, which you can then save to your computer or device, print or view online.

To download software to view or print the document, download Adobe Reader.

Click or tap the Applications section on the Home Dashboard, click or tap View Application to view your submitted applications. Click or tap View in the Actions column. This will open a PDF document of your application which you can then save to your computer or device, print or view online.

To download software to view or print the document, download Adobe Reader.

Once your application has been submitted, you will not be able to update or change your application online and it may take up to 20 days to process your information. The Child Support Program will notify you when your case has been opened using the email address you provided in your application. You will also be mailed a letter to the address you provided.

If the Child Support Program needs additional information, you will be contacted at the address you provided in your application.

You can login to your eServices account at any time to view or print your completed application. Once your case has been opened, you can also login to your eServices account to view the status of your case and update your case information.